FAQs

Q?

Why shouldn’t I just use the cheapest carpet cleaning company I can find?

A.

Choosing a carpet cleaning service based solely on price will not always provide the best results. Many people are attracted by the lowest price, and some Carpet Care Services use low pricing as bait. Although some companies’ prices may seem rock bottom, they will almost always try to upsell you. Cleaning companies offer a very low price - usually between $3.95 and $9.95 per room. Once they are in your home or office, they pressure you into buying extra services. Quality carpet cleaning is not as cheap as some carpet care companies would like you to believe. It’s a safer bet to go with a company that specializes in carpet cleaning and employs professionals that are qualified in this area.

ProSteem provides only trained personnel and the best top quality carpet care at a lower price than what you might expect to pay.

Q?

What kind of guarantee do you provide?

A.

Our carpet technicians start by visiting the worksite and providing you with a written estimate. By doing this, you will know exactly what the cleaning service recommends and compare to your needs. It is our hope that this will help to reduce or even eliminate high pressure tactics when the technician arrives to clean your flooring.

If you are not completely satisfied with the job in any way, call us immediately. We are happy to schedule an appointment to evaluate your concerns. While not all stains and odors can be removed, our experienced techs will determine all possible solutions for any correctible concerns.

Not all Carpet Cleaning Services offer a Guarantee like ProSteem does. In some cases, when a guarantee is offered, it may be "limited" and subject to restrictions. Feel free to ask your current Carpet Cleaning Service if they offer a money-back guarantee and then make sure that is noted on his written quotation. Even better, you should ask for a copy of the Guarantee for your own records.

Q?

Why should I ask for references?

A.

Any Carpet Cleaning Service can discuss and promote their past jobs as being complete and successful. However, a better gauge of a company’s customer service is to ask for references from the company that you’d like to go with. Most companies are happy to provide this information, especially here at ProSteem. Another option is to ask your friends and neighbors to recommend a Carpet Service they have used and been happy with in the recent past

Q?

Why should I choose a carpet service that’s an accredited Better Business Bureau member?

A.

Better Business Bureau members have made a commitment that they will make a good faith effort to resolve any consumer complaints.

The Better Business Bureau of Montgomery County has determined that ProSteem Carpet Care meets BBB accreditation standards. Before considering a service to be performed in your home, it's a good idea to check with your local Better Business Bureau to make sure the cleaner (certified or not) doesn't have any unresolved complaints from past customers.

Q?

Why should I choose a carpet service that’s a member of a trade association?

A.

Local trade associations are groups of cleaners who are dedicated to honest, ethical business practices and staying current on the latest methods for carpet and upholstery care, and cleaning.

ProSteem is an IICRC Certified Carpet Cleaning Service, hence you can be sure that you're hiring a competent professional who has a current Cleaning Certification. (All certified Carpet Services are listed on the IICRC Web site.) ProSteem Carpet Care is an IICRC Certified Carpet Cleaning and Repair Service and a Master Tech/Inspector/Certified Carpet Cleaning Service.

Q?

Why should I consider Scotchgard protection from ProSteem for my carpeting and upholstery?

A.

  • Scotchgard protects against both oil and water based stains
  • Carpet fibers protected with Scotchgardresist soiling
  • Any spills made on carpet protected by Scotchgard  can easily be removed before they become stains
  • Scotchgard protection helps stains release more easily when carpet and upholstery is cleaned
  • Scotchgard protection helps carpet and upholstery stay clean longer
  • Scotchgard protection is effective against fruit drinks, soft drinks and frozen fruit treats
  • Improves vacuuming - Dirt is easily removed from carpet protected with Scotchguard, and requires fewer passes with the vacuum cleaner.
  • Simplifies spill cleanup - Since Scotchgard repels liquids, spills can be removed quickly and easily. Scotchgard protector helps keep spills from becoming hard-to-remove spots or stains.
  • Professional application - Following a clean from ProSteem Cleaningwill be the best time to apply Scotchguard. Having Scotchguard applied by our technicians will guarantee that the product is applied properly.